Refund Policy
Last updated August 2026
30-day money-back guarantee
If you are not happy with a paid subscription, request a refund within 30 days of your order date and we will refund that payment in full — no questions asked. This applies to monthly and annual plans on each listing.
Renewals
Renewal payments are also covered by the 30-day window above. Cancel before your renewal date to avoid the next charge — you can do this at any time from your billing page, and you keep your paid features until the end of the period you have paid for.
Cancellation and downgrades
Cancelling stops future payments and keeps your features until the end of the period you have already paid for. Your listing then continues on the Free plan — your reviews and rating are never deleted. Downgrades take effect at the end of the current period; upgrades are charged immediately on a pro-rated basis.
Duplicate or incorrect charges
We refund duplicate charges and billing errors in full, regardless of when they happened. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
How to request one
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders placed with International Awards Group Ltd. To request a refund, visit paddle.net with your order details, or email support@internationalawardsgroup.co.uk from the address on your account with the business name and the date of the charge. We respond within 2 business days. Paddle's own refund policy also applies.